For questions about shipping rates, delivery times, or whether we ship to your address, email info@holeinthedoor.com. If you’ve already placed an order, include your order number so we can look it up.
If you need to correct your shipping address, contact us as soon as possible. If the order has already shipped, we may be unable to change the address.
To request a return, email info@holeinthedoor.com with your order number, the kit size you purchased, and the reason for the return. Please wait for return instructions before sending the item back.
If your kit arrives damaged or you receive the wrong size, include a photo of the item and packaging when you contact us so we can review the issue.
Measure the door itself from one outer edge to the other, excluding the frame. Choose the kit that matches your door width: 28″, 30″, 32″, or 36″. If you’re unsure which size to order, email us and we’ll help.